ICM Overview
Integrated Cleaning and Measurement (ICM) is a system that tracks the quality and effectiveness of cleaning processes in commercial and public facilities. It uses measurement tools and metrics to meet cleaning goals and improve cleaning outcomes. For example, it [...]
Legacy Strategies for Better Indoor Air — And a New One: Proximity Air Cleaning (PAC)
According to the US EPA, there are three main ways to protect IAQ. They are, in order of importance: Source Control: That is, eliminate or control the source of pollution. Ventilation: Bring in fresh and exhaust stale air (goal: five [...]
When Components Compete, Systems Collapse
In a well-organized system all the components work together to support each other. In a system that is well led and managed, everybody wins. This is what I taught Japanese top management and engineers beginning in 1950. If by [...]
Kaizen and Service
Service is ... an essential aspect of the business applications of kaizen. Each employee in a kaizen culture is asked to look each day for ways to improve the process or product
Quality or Quantity?
When cleaning, is it quality or quantity that counts? Dr. Bill Bellows, a member of our council, writing in the Lean Management Journal said: “The word ‘quality’ has Latin roots,…
Kaizen in Cleaning
“Kaizen” represents a universal standard of continuous improvement—“kai” meaning change and “zen” meaning good—that applies perfectly to health, since the question: “How healthy do you want to be?” has an answer with no upper limit for most of us (assuming [...]