Going on Record for Training Excellence
According to J. J. Keller & Associates, Inc., “a trainer's job is not complete until the training is documented” both to meet regulatory and regularity needs, and as part of a health, safety, quality and management system. [...]
Why Clean?
"Informing others about how something can be done does not ensure they will be persuaded to do it. In fact, we are convinced that one of the most common mistakes [instructors] make in the implementation of improvement initiatives is to [...]
Professional Learning Communities (PLCs), and What It Means
One of our goals at Indoor Health Council (IHC) is to create Professional Learning Communities (PLCs) in which we engage everyone as both learners and teachers, with a strong emphasis on learning by doing. While learning will be a [...]
Proctoring Motor Skills – The Slow Fast Way
IHC Proctors take note! When you review the process video of field workers, research shows it is important to go slow with correction. Per the book, Make It Stick, Harvard University Press: "In motor learning, trial and error with delayed [...]
What is Learning?
"Learning is the process leading to a relatively permanent change in behavior; it is marked by an increase in knowledge, skills, or understanding." (Source: Brainscape Certified Class, The Brain) [Italics ours] The goal of the Indoor Health Council's Learning [...]
The Burden of Musculoskeletal Injuries
According to the 2018 study, Occupational Injury Among Janitors—Injury Incidence, Severity, and Associated Risk Factors: Injury and work-related pain is an ongoing problem for janitors and cleaning professionals, as earlier noted by Woods and Buckle in 2000, [...]
Better Cleaning Through “Contextual Excellence”
Better cleaning and disinfection comes under the heading of “contextual excellence” (a term used by Dr. Bill Bellows of The Deming Institute). Dr. Deming said: “Suppose you tell me that my job is to wash this table. You show [...]
Using the X-Factor to Learn and Succeed
According to Learn Like a Pro — a book for learners seeking advice from cognitive psychology and neuroscience: "Exercise helps form a substance called BDNF [Brain Derived Neurotrophic Factor] in the brain. When you 'sprinkle' BDNF on a neuron [...]
Finding Joy in Work – The Orchestra
Janitors should find joy in their work through a system of learning. To cite Dr. Deming: “There is joy in learning. Anyone that enjoys his work is a pleasure to work with. Everyone will win; no losers.” [...]
Why You Need SMEs
Tapping subject matter experts (SMEs) can help raise awareness, add authority to sales messages, reinforce the value of product training, and lower the cost of customer acquisition and retention. This can include: 1. Classroom training: Onsite or virtual to [...]