New Job Status (written in 1990)
by Allen Rathey There was a time when life was less confusing. People knew their place and stayed in it. For instance, saying good morning to the janitor used to be a time-honored way for someone in the higher strata [...]
Quality or Quantity?
When cleaning, is it quality or quantity that counts? Dr. Bill Bellows, a member of our council, writing in the Lean Management Journal said: “The word ‘quality’ has Latin roots,…
The Goal—Respect
Gregg Ward, author of The Respectful Leader: Seven Ways to Influence Without Intimidation, describes two kinds of respect and disrespect: 1. Instant Respect 2. Developed Respect Instant Respect “Instant Respect (or Instant Disrespect) is an unconscious, instinctual reaction that usually [...]