A Picture is Worth 1,000 Words
By Kristy Kelm I wanted to take a moment to impress upon you the importance of image and presentation. It's been said that while you cannot tell a book by its cover, you can sell a book by its [...]
Systems Govern
By Allen Rathey Systems help determine outcomes. What do we mean by that? Here are examples — When management consultant, Dr. W. Edwards Deming taught the Japanese, notably Toyota, how to manage their operations to build great cars, he encouraged [...]
Cleaning Standards: The Problem and Solution
By Allen Rathey There has been much talk about establishing definitive standards within the cleaning industry, but efforts have met with mixed success. Why? I believe the reason is basic. A cleaning standard must be defined by a cleaning [...]