Raising IQ is In Your Hands
Quotations below are from the excellent book by Carol S. Dweck, Phd, Mindset: The New Psychology of Success, and relate to our aim to increase the self-concept, potential and intelligence of workers through research-based efforts. "'A few modern philosophers assert [...]
Service Guarantees?
What sort of service guarantee should we give prospects to which we offer High-performance Green Cleaning or Evidence-based Cleaning for Health? How important are service guarantees or warrantees to drive sales? Service guarantees or warranties can be quite important [...]
Going on Record for Training Excellence
According to J. J. Keller & Associates, Inc., “a trainer's job is not complete until the training is documented” both to meet regulatory and regularity needs, and as part of a health, safety, quality and management system. [...]
Why Clean?
"Informing others about how something can be done does not ensure they will be persuaded to do it. In fact, we are convinced that one of the most common mistakes [instructors] make in the implementation of improvement initiatives is to [...]
Proctoring Motor Skills – The Slow Fast Way
IHC Proctors take note! When you review the process video of field workers, research shows it is important to go slow with correction. Per the book, Make It Stick, Harvard University Press: "In motor learning, trial and error with delayed [...]